Four Qualities of a Top Performing IT Deparment: "
A new study by the Hackett Group contends there are four characteristics that link the solid financial performance of companies to how efficiently their IT departments run.
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(Via Clippings.)
Four Qualities of a Top Performing IT Deparment: "
A new study by the Hackett Group contends there are four characteristics that link the solid financial performance of companies to how efficiently their IT departments run.
(Via Clippings.)
11 Criteria For Selecting The Best ERP System Replacement: "(Source: Epicor) At this stage in the evolution of enterprise software, it is the duty of software providers to help you get there by doing their part to make sure your next system will be your last ERP system replacement. There are 11 criteria that allow you to identify and select the solution that will meet these expectations. This document gives you the answers you need, a more detailed explanation of the 11 criteria to use when selecting the best solution, and their importance in making the ERP replacement decision.
(Via Computerworld Breaking News.)
Web 2.0 is the rage and we, at Cisco, talk about it in terms of the 'Human Network.' But, the business side of Web 2.0 is clearly behind consumers on use and implentation of this technology and this 'movement.' Today, we hosted an internal Web 2.0 Summit to share best practices and learn about Web 2.0 technologies and architecture and embedding it more in the business. In one session, Blair Christie, SVP of Corporate Communications, interviewed our Chairman and CEO John Chambers on Cisco's vision and use of Web 2.0.
Some notes from their discussion follow (Note: I am paraphrasing...not quoting directly).
Q: When did you start thinking about the importance of Web 2.0?
A: I've been on the collaboration focus since about 2001...really during the downturn. We moved from selling boxes to selling solutions and we needed to move decision-making further down the reporting chain. Collaboration across business functions was critical in order to be successful. Collaborative technologies had to be utilized to work in this way. It is imporant not to get way from the fact that it is easy to get fascinated by the technology, rather than on what the technology can do.
Q: What are you seeing from the customer side of things?
A: There is a huge hunger for this technology, but also a void in the market...to really enable this technology, you have to rearchitect your entire business processes from the ground up. In baseball terms, we're really at the top of the first inning on the business side.
Q: (from audience) As demand for Web 2.0 increases we see ASPs crop up and we see businesses flock to them. This gets us ahead of the curve, but potentially puts our data at risk. What is right balance for ASPs versus building these tools internally?
"(Via Clippings.)
You can now chat or make cost-effective Skype calls on your iPhone thanks to s4iphone.com, a web-based application from Shape Services. You don't even have to jailbreak your iPhone to use it. However, if you want to talk, you'll need to use your SkypeOut credits.
(Via Clippings.)
How to Set Up Dynamic DNS: "Most consumer-level broadband providers make it difficult to share music or run a web server out of your home. To tackle the fun stuff, you'll need a better way to be seen on the internet, and the best way to do that is with dynamic DNS.
(Via Clippings.)
Oh my god, they put South Park online!: "Every episode and 3,000 clips of the popular Comedy Central cartoon, South Park, are now being offered online."
(Via Clippings.)
Shifting Careers: Smart Eating at Work: "A shopping list of foods to snack on at work."
(Via NYTimes.)
Jeff Pulver brings top TV shows to one Web site: "Vonage founder launched PrimeTimeRewind this week, a service that uses embed codes from NBC, CBS and other broadcasters to aggregate content."
(Via Clippings.)
Shut down Windows in an instant: "A few Registry tweaks will force Windows to power down faster."
(Via Clippings.)
Make a Local Backup of Your Gmail Account: "Accessing your e-mail in a web browser is all the rage, but rage is all you'll be feeling when your net access goes down and you don't have a local backup of your messages. Learn some tips for backing up your inbox on Wired.com's How-To Wiki.
Social Networking Software for Performance Improvement: "I've written several articles about the IT tools needed for performance measurement and the use of social networking tools for collaboration
Recently, Beth Israel Deaconess melded these two concepts to create a community wide collaboration for performance improvement.
The idea is simple. If problems can be solved by investigating the root cause in real time instead of just developing workarounds long after the incident, performance can be improved significantly. Our requirements for an IT solution were
1. A threaded discussion forum with issue tracking features that anyone in the organization could add/edit/view
2. Workflow which enabled escalation, documentation of responses, and a history of all entries related to the thread
3. Easy access to incident reporting and adverse event tracking systems for documentation of patient care related issues
Dell successfully did something like this with their IdeaStorms site which enables users to propose performance improvement ideas and then promote/demote them via voting. Dell's site was created by SalesForce.com using their Software as a Service platform. We considered using a Salesforce.com platform but we needed tight integration with our existing applications.
We had to implement this infrastructure on a very tight timeframe at very low cost. We wanted a toolkit that integrated with Active Directory for authentication, was compatible with all browsers/operating systems, and leveraged the talents of our existing developers.
We chose to use Windows SharePoint Services 3.0 which is integrated in Windows Server 2003 and does not require additional licensing fees. We found the platform to be a good foundation for the project, especially because our developers could leverage its out-of-the-box collaboration and communication features. Over the 2 weeks of development time, we found that requirements changed frequently as we delivered functionality that prompted users to brainstorm about additional possibilities. Rather than a traditional development project that used specifications set in stone, this project was a Rapid Application Development exercise of creating a prototype, enhancing it, testing it, gathering feedback, enhancing it, testing it, etc.
The end result was a portal called the BIDMC Spirit Portal with easy access to all our issue tracking applications, including problem logging, resolution workflow, a blog for successful cases and enterprise wide collaboration. A typical workflow is illustrated by our 'Case of the Week'
Problem:
At 8:30 a.m. a staff nurse on Farr 9 needed to page the medical house staff with a question about a patient admitted overnight from the Emergency Department (patient arrived on floor between 3:30 and 4:00 a.m.). The nurse paged the resident listed as covering, but that beeper was forwarded to another resident who stated he was not covering. That resident instructed the nurse to call another resident who also stated she was not covering. The nurse paged the attending physician of record who gave the nurse two additional options to page. At this point, the Nurse Manager on Farr 9 became involved, entered the issue in the web-based BIDMC Spirit portal and paged the Chief Medical Resident for help in determining coverage.
Root Cause:
There were a higher number of medical admissions than usual overnight. The patient was assigned to a different medical firm (team of residents, interns, medical students and attending physicians) than the usual firm that usually covers Farr 9 patients. The provider order entry order set did not indicate the correct firm coverage.
Solution After Investigation:
The immediate issue was fixed and the correct team assignment was notified, but it took 30-45 minutes.
Action Plan:
A Hospitalist and the Chief Medical Resident, worked on solutions with the Nurse Manager to prevent the issue from occurring again.
• Medical firms were reassigned to support increased medical volume on Farr 9.
• Farr 9 RN staff were educated about medical staff coverage and how to find medical call schedules on the intranet. We also ensured all medical teams had entries in our web-based paging system.
• Medical house staff updated our order entry order sets to accurately reflect team coverage.
• As a back up, the medical house staff agreed to either evaluate the patient if a critical issue is occurring or locate correct coverage as opposed to the nurse another intern/resident to page.
• We automated the paging system so that it generates an automated alert to the medical admitting resident once a bed is assigned for patients admitted from the Emergency Department
All of this was coordinated via BIDMC Spirit Portal discussion forums, blogs, and issue tracking applications.
As you can see, Social networking meets Performance Improvement meets Rapid Application Development. This infrastructure, which has now been used to support 300 real time problem solving events, again demonstrates the power of Web 2.0 for the healthcare enterprise!"
(Via Life as a Healthcare CIO.)
Unless you have been living under a rock, you will know there are some major problems in the world’s financial markets at the moment. Working for a global bank, I guess you could say I have a front row seat for this debacle that in recent days has worsened with the stunning collapse of Bear Stearns.
Much of what I have read has blamed Wall Street for turning the problems related to subprime lending into a major global problem. But I also recently read this Newsweek article where a former mortgage broker shares his insights into the fraud and greed that has plagued his former industry:
Lenders… which underwrote loans offered up by brokers and resold them to giants like Countrywide, spent much of their workdays trying to spot the stupid tricks brokers routinely used to get unqualified borrowers approved for loans. They’d say a buyer intended to live in a house when it was really an investment property. They’d falsify the buyer’s income by having a relative pose as his employer, or use scanners and software to forge W-2 forms. They’d find ways to hide debts (like a car payment) by looking for a credit report that omitted key data. They also routinely gamed the appraisal system, encouraging appraisers to look for ‘comparables’ that were far nicer homes in better neighborhoods—all in an effort to drive up the appraised value of the home they were mortgaging.
Perhaps because I know a lot of people in this industry, this article really got me thinking about wealth and the ways in which we go about trying to accumulate it.
Greed and shady business dealings are obviously nothing new, but what are we to make of them? And how does it relate to self improvement?
Now, the last thing I want to do in this article is come across as self-righteous in the moral advice that follows. Let me state here that I am far from perfect, and I am not always proud of the ways I act. But this current chaos in the world’s financial markets, and other recent examples of greed (eg Enron), reminded me of Gandhi’s teachings of the seven things that will destroy us. These are:
As Stephen R. Covey points out in The 8th Habit, each of these admirable ends (eg wealth and commerce) can be accomplished through an unprincipled or unworthy means.
Many people give little attention to the means as their ego tells them the ends justify the means. This approach was infamously promoted by Machiavelli in The Prince, which suggested, amongst other things, the shrewd methods an aspiring prince could use to acquire the throne (remind you of any modern day politicians?).
If you live according to this philosophy, I would like to invite you to consider a very different way of looking at ends, and the means in which you go about accomplishing them. If we are to quell our ego, and instead live a life where we follow our conscience, then the ends and means become inseparable.
According to Stephen R. Covey, if you reach an admirable end through the wrong means, the ends ultimately turn to dust in your hands. It may appear that you can, but there are unintended consequences that are not seen or evident at first that will eventually destroy the end. The example he gives in The 8th Habit is:
Now, to return to the topic of wealth, I think it is possible to see much of the world’s current financial problems as stemming from people who wrongly believe the ends justify the means.
My advice? It is wonderful to aspire to wealth, but don’t lose sight of the means of accomplishing it as you go about your journey.
What do you think? We would love to hear your thoughts on anything discussed in this article. As a small incentive, we have a $20 Amazon gift certificate to give to one person who shares their thoughts.
(Via PickTheBrain.)
The Biggest Economic Opportunity of This Century: "A leading Silicon Valley venture capitalist sees gold in alternative energy.
(Via Fool.com: The Motley Fool.)