Friday, July 24, 2009

Interesting IE & Gmail Issue

Came across something pretty wild today. A user wasn't able to access his gmail account via the web interface on IE--the result was a 414 URL too long message.

There were some proxy server artifacts from the several month old Facebook bug but nothing that was still running.

I ran scans, checked proxy settings, and finally installed Firefox and we got into the Gmail fine. Still not happy with that alone, I dug around a little more and discovered some similar threads, one that said to check the date on the computer. Lo and behold his computer was set to a date exactly one month ahead. We set it to today's date, refreshed, and voila, it worked as expected!

This Google Support thread helped me track it down.

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